Veribuy’s Order Protection contract terms and quality control guidelines are clearly explained for both buyers and manufacturers. In the event of an order dispute Veribuy has absolute rights of mediation and control of order funds. Our strict start-to-finish quality control evidence collection means any disputes are likely to occur and be identified early on, allowing for quick and less expensive fixes resulting in continuously positive business relationships. Veribuy will review buyer/manufacturer conversations and review all quality control reports and video evidence to uncover fault. Veribuy will then offer several solutions and if an agreement is not reached, Veribuy will make the final decision.

Our services can be carried out on a huge range of products. This includes, but not limited to, apparel and footwear, toys, electronics and furniture, as well as construction materials.

Veribuy manufacturers are all vetted for their capabilities prior to joining the platform and again before starting production on individual client orders. They are made well aware of our strict evidence collection policies and assurance to our buyers. Our manufacturers and service representatives are fully video monitored for quality assurance and accountability. Manufacturer performance data is then recycled into the platform for product quality and client experience improvements.

If Veribuy’s software fails to collect clear video evidence of an inspection, we will either refund your payment or schedule another inspection at our expense.

You don’t need to be a quality expert, just describe your requirements and our experts will build you a quality control plan for you to approve, customize, and review.

Contact us directly or when booking your Factory Matching service, you can enter your special requirements in the additional notes section. All our service requests are manually reviewed, our team will contact you to confirm your details and answer any questions.

Simply provide us with their details when booking the service. Our team will contact your manufacturer and explain the details of our Factory Auditing process. If they reject our terms or impede our inspection we will fully refund your service purchase.

Once our team has confirmed your requirements, a Factory Match can take between 3 days to 1 month, including your custom factory audit report. Past 30 days you may request a full refund.

Veribuy inspectors are certified specialists with an average of 5 years of experience in the field and their local servicing area. Inspectors undergo regular training of both international and internal Veribuy standards. To expand our global servicing reach we also work with certified, reputable inspection agencies trained on our software and are overseen by Veribuy account managers.

You may book a new inspection at a discounted rate to complete your inspection checklist. Or you can choose to leave the inspection charge floating, meaning if your inspection runs over 1 full day, the inspector will automatically be scheduled for a return inspection at a discounted rate. We will automatically schedule and charge you for up to 1 additional day.